Q&A
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1. Who Are We?
We are a leading company in the field of smart parking management in Israel, providing advanced technological solutions for management, operation, and payment collection in parking facilities. We operate in accordance with Israeli Transportation and Traffic Law and are committed to providing professional, transparent, and reliable service to both parking facility owners and users.
Our mission is to make the parking experience simple, convenient, and efficient for everyone – from the driver searching for a parking spot to the parking operator managing dozens of spaces simultaneously. We combine innovative technology with excellent human service.
2. What Services Do We Provide?
We offer a comprehensive solution for all parking management needs:
For Users (Drivers):
- Smart Application – Search, booking, and digital payment for parking
- Flexible Payment – Option to pay by minutes, hours, or subscriptions
- Navigation to Available Parking – Real-time information on space availability
- Digital Receipts – For reporting purposes and tax deductions
- Smart Alerts – Reminders before parking time expires
- Parking History – Track all parking sessions and payments
For Parking Owners and Operators:
- Advanced Management System – Complete oversight of all parking facility activities
- Automatic Payment Collection – Direct fund transfers to account
- Detailed Financial Reporting – Real-time reports and insights
- Entry and Exit Control – Automatic barrier systems and vehicle recognition
- Subscription Management – Computerized system for managing regular customers
- Customer Service – Support team available for users and operators
Additional Services:
- Integration with existing management systems
- Customization for unique needs
- Team training and technical support
3. Who Is Our Target Audience?
We serve diverse audiences in the parking sector:
Drivers and Private Users:
- Private drivers seeking daily parking
- Business drivers requiring parking for work trips
- Tourists visiting Israel
- Residents looking for parking solutions near home or work
- Commercial vehicle owners
Parking Owners and Operators:
- Public municipal parking facilities
- Shopping mall and commercial center parking lots
- Office and corporate parking facilities
- Private hotel parking lots
- Event and sports venue parking
- Entrepreneurs interested in converting spaces into profitable parking areas
Organizations and Businesses:
- Companies providing parking for employees
- Local authorities
- Property management companies
4. Why Do We Contact Private Individuals?
We reach out for several important reasons:
- Payment Confirmation – When there’s an issue with payment processing or additional confirmation is needed
- Parking Alerts – Notification about exceeding purchased parking time (to prevent citations)
- Problem Resolution – In case of technical malfunction, payment error, or parking facility issue
- Refunds – Updates about credits and refunds
- Subscriptions and Promotions – Special offers for regular customers
- Feedback Requests – Service improvement based on user experience
- Usage Assistance – Help for new users or in case of difficulty
- Important to Know: We only contact when necessary and always during reasonable hours. Every contact is relevant and professional.
5. Why Do We Send Text Messages?
Our SMS messages are designed to deliver important and accessible information:
Types of Messages:
- Parking Entry Confirmation – Immediate confirmation with parking details
- Parking Expiration Alert – Reminder 10-15 minutes before the paid period ends
- Extension Option – Link to extend parking duration directly from the message
- Payment Confirmation – Instant digital receipt
- Status Updates – Notification of gate opening or vehicle release
- Overstay Alerts – If you’ve exceeded parking time (to prevent citations)
- Important Updates – Changes in the parking facility, closures, or malfunctions
SMS Advantages:
- Arrives even without internet connection
- Read immediately
- Doesn’t require app installation
- Contains links for quick action
Privacy Protection: We only send SMS to those who registered for the service and gave consent. You can cancel message reception at any time through app settings or by contacting support.
6. Is the Service Secure and Protected?
Information and payment security is our top priority:
- International Security Standard – Compliance with PCI-DSS standard for payment security
- Full Encryption – All information is encrypted end-to-end
- Two-Factor Authentication – Advanced account protection
- Secure Storage – Protected servers in Israel
- Ongoing Audits – Periodic security checks
- Legal Compliance – Full conformity with Israeli Privacy Protection Law
We do not store complete credit card details in the system – all payments are processed through authorized clearing companies.
7. How Does Payment Work and What Does the Service Cost?
Our payment system is simple and transparent:
For Users:
- Pay-Per-Use – Only for the time you actually parked (by minutes)
- No Hidden Fees – The displayed price is the final price
- Payment Options – Credit card, digital wallet, or standing order
- Monthly Subscriptions – Discounts for regular parkers at the same facility
- Tax Receipts – Automatically for every payment
For Parking Owners:
- Competitive Service Commission – Small percentage of each transaction
- Automatic Transfer – Revenue transferred to account regularly
- No Installation Costs – System setup is free
- No Fixed Subscription Fees – Payment only on actual activity
Pricing varies according to parking facility size and specific needs.
8. What Happens If I Have a Problem at the Parking Facility?
We’re here to resolve any issue quickly:
Contact Methods:
- Phone Support – Center available 24/7 for urgent issues
- In-App Chat – Immediate support directly from the application
- Emergency Button – Button press in parking facility for immediate help
- Problem Report – Online form with guaranteed response within two hours
Common Issues We Resolve:
- Gate won’t open or close
- Incorrect charging
- Vehicle blocked
- Recognition system malfunction
- Lost parking ticket
We take full responsibility and work quickly to restore normal operation.
9. Can I Receive a Receipt for Parking?
Absolutely! We provide complete documentation:
- Automatic Digital Receipt – Sent via SMS and email immediately after payment
- Tax Receipts – Including all details required for deductions
- Complete History – Access to all receipts in the application
- Monthly Reports – Consolidated summary for companies and freelancers
- Export to Excel – For accounting and reporting
- Printed Receipt – Option to print at select parking facilities
Each receipt includes: date and time, parking location, parking duration, amount, and payment details.
10. What Do We Do in Case of a Parking Citation?
If you received a parking citation:
If You Parked Through Our System:
- Proof of Payment – We provide an official document proving you parked legally
- Appeal Assistance – Support in the appeal process with the municipality
- Record Keeping – All data is stored in the system for 7 years
If You Didn’t Park Through the System:
- We cannot assist with citations unrelated to using our system
- It’s recommended to contact the issuing authority directly
Important: Our system prevents citations – we send alerts before parking expires and allow immediate extension.
11. How Do We Register for the Service?
Registration is simple and quick:
For Users (Drivers):
- Register – With phone number and email address
- Add Payment Method – Credit card or other payment option
- Enter Vehicle Details – License plate number (multiple vehicles can be added)
- Start Parking – Immediately!
For Parking Owners:
- Contact Us – Through the form on the website or by phone
- Introductory Meeting – We’ll come to inspect the facility and understand needs
- Price Quote – Personally customized
- Installation – We handle everything
- Training – To support parking facility staff
The entire process takes between one week to three weeks, depending on facility size.
12. Is Long-Term Parking Available?
Yes! We offer solutions for every type of parking:
Daily Parking:
- Payment by hours or minutes
- Ideal for short visits
Monthly Subscriptions:
- Discounted price for regular parkers
- Savings of up to 40% compared to daily parking
- Automatic renewal
Long-Term Parking:
- Special prices for multi-day parking
- Popular among tourists and travelers abroad
- Advance payment option
Corporate Subscriptions:
- Solutions for companies and employees
- Centralized management and shared billing
- Detailed monthly reports
13. Is the Service Available Nationwide?
We are in a continuous expansion process:
Currently Active In:
- Tel Aviv-Jaffa – Most public parking facilities
- Jerusalem – Shopping centers and municipal parking
- Haifa – Carmel area and lower city
- Beer Sheva – City center
- Major malls throughout the country
Coming Soon:
- Expansion to additional cities
- Private and residential parking facilities
- Airports and train stations
The list of connected parking facilities can be viewed in the app or website.
14. What Happens If I Forgot to Extend Parking?
No problem! We have several measures to prevent this situation:
Advance Alerts:
- Automatic SMS 15 minutes before parking expires
- Push notification in the application
- One-click extension option
If You Forgot Anyway:
- Grace Period – 10 additional minutes at no extra charge
- Automatic Charging – If you activated the option, parking extends automatically
- Citation Prevention – We alert in time and prevent unnecessary citations
If you received a citation despite using the system, we’ll assist with the appeal.
15. What Are the Benefits for Parking Owners Working with Us?
We bring significant value to parking operators:
Revenue Increase:
- Maximum Occupancy – Smart system fills vacant spaces
- Dynamic Pricing – Variable prices according to demand
- Loss Prevention – No “payment evaders” thanks to the digital system
Cost Savings:
- Workforce Reduction – Automation of most processes
- Remote Management – Complete control from anywhere
- Maintenance Savings – Stable and reliable system
Service Improvement:
- Enhanced User Experience – Satisfied customers return
- Digital Reputation – Reviews and exposure in the application
- Data and Insights – Deep understanding of usage patterns
Compliance and Security:
- Adherence to regulations and law
- Automatic reporting to tax authorities
- Protection from lawsuits
